Wyse PocketCloud

Version 1.3 Highlights

• VMware View 4.0 compatible
• Custom keyboard with function and short-cut keys designed based on iPhone's virtual keyboard
• Multi-line text entry with iPhone Copy/Paste capability!
• Unicode keyboard support for our international users including Chinese keyboard support
• Sound Support
  • With 3 bandwidth modes: Edge, 3G & Wi-Fi
  • Auto-mode that chooses the right sound quality for the user based on their connection type (3G VS. Wi-Fi)
• Newly designed Mouse Touch Pointer
• Redesigned look & feel of the computers list
• Remote App Scrolling (Scroll within MS Word or PowerPoint)
• Switches to turn on/off wallpapers, themes, Window dragging, Menu Animation and High quality Fonts
• QuickZoom feature: one button to zoom in/out quickly to your remote desktop
• Console login support
• PocketCloud Version 1.3.0 is now faster & more stable!
• * 64-bit support for Windows Companion with a better installation experience and a new App tray icon

Thin-Client-On-the-Go

• For iPhone and iPod touch

Wyse Proprietary RDP 6.0 Engine

• Fast: Optimized for the iPhone
• Enterprise grade security: 128-bit encryption and FIPS support
• Microsoft Terminal Services support

3G and Wi-Fi Optimized

• Work smoothly with 3G connections and Wi-Fi

VMware View 3.1 Certified

• Support for:
  • Direct connections and advanced tunneling
  • SSL encryption
  • Experimental support for RSA Two-Factor Authentication

Optimized iPhone GUI

• Fast, interactive, and enjoyable user experience
• Advanced high-accuracy mouse cursor
• Removable toolbars for maximum screen real estate

Free Windows Companion Application

• Thin-Browser™
  • Server-side Web browsing with iPhone GUI
  • Support for rich and interactive content such as Flash, Silverlight, and Java
  • ActiveX and add-ons support
• Automatic keyboard detection:
  • Whenever a keyboard is needed, PocketCloud windows companion notifies the PocketCloud on the iPhone to invoke the virtual keyboard

Hardware and Software Requirements

Device Requirements:

• iPhone OS 3.0 or later on iPhone, iPhone 3G, iPhone 3GS, or iPod touch
• Supported connections include 3G and Wi-Fi.

Host Machine Requirements:

• Remote Desktop Connection enabled on a 32-bit or 64-bit Windows OS (Wyse PocketCloud and Wyse PocketCloud Windows Companion software support a 32-bit or 64-bit Windows OS):
  • Windows 2003 Standard/Enterprise with SP2 or later
  • Windows 2008 Enterprise
  • Window XP Media Center Edition with SP2 or later
  • Windows XP Pro with SP2 or later
  • Windows Vista Business/Enterprise/Ultimate with SP1 or later
  • Windows 7
• For VMware View Users: VMware View 4.0 (PocketCloud is backward compatible with VMware View 3.1)
• Wyse PocketCloud Windows Companion Software Use Only:
  • Internet Explorer 7.0 or later
  • .NET Framework 3.0 or later (if not installed, the Wyse PocketCloud Windows Companion software will attempt to download and install automatically)
  • Microsoft Primary Interoperability Assemblies 2005 or later (if not installed, the Wyse PocketCloud Windows Companion software will attempt to download and install automatically)

1. Does PocketCloud support audio?

VMware View

1. How do I configure a VMware View connection?
2. Is SSL tunneling for VMware View supported?
3. How can I accept self-signed and invalid certificates?
4. Does PocketCloud support RSA Two-Factor Authentication?

Remote Desktop Protocol (RDP)

1. Which Windows platforms are supported by PocketCloud?
2. Can PocketCloud connect to Home Editions of Windows XP and Vista?
3. How do I find the IP Address of a Windows PC?
4. How do I enable an RDP connection to a PC running Windows XP?
5. How do I configure my router for Remote Desktop Protocol (RDP) so I can connect to my Home PC?

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1. Does PocketCloud support audio?
   
   No.
   Wyse PocketCloud version 1.0.1 does not support audio.

VMware View

1. How do I configure a VMware View connection?
   
   
   1. On the "My Computers" screen, tap on the "+" button.
      
      
      
   
   
   2. On the "New Computer" screen, Tap on the "VMware View" switch to turn it "ON."
      
      
      
   
   
   3. The screen modifies to allow you to enter your VMware connection settings.
      
      
      
   
   
   4. SSL Connection – Tap on the switch to turn SSL ON or OFF.
   
   
   5. Nickname - Enter a nickname for the connection.
   
   
   6. Connection Server - Enter the VMware View server location (either a URL or an IP address).
   
   
   7. Username and Password - Enter the required username and password.
   
   
   8. VMware Domain – Select the required domain from the list of domains. If RSA authentication is enabled on the VMware View server, you must enter the "passcode" to see the list.
      
      
      
   
   
   9. VMware Desktop - Select the desktop from the list of desktops in the domain. If RSA authentication is enabled on the VMware View server, you must enter the "passcode" to see the list.
   
   
   10. Resolution - Enter the resolution. The default and recommended resolution is 800 x 1148.
   
   
   11. RDP Server Port - If different from the default port of 3389, then enter the correct port.
   
   
   12. After configuring, tap on the "Save" button on the top right corner of the screen.
       
       
       
   
   
   13. The VMware View connection is now ready to be used. Tap on the nickname for your connection to connect to your remote machine.
   
   
   
   
2. Is SSL tunneling for VMware View supported?
   
   Yes.
   If your View server is set up to enforce SSL tunneling, then Wyse PocketCloud will automatically change its method of connectivity and enable tunneling on the iPhone or iPod touch.
3. How can I accept self-signed and invalid certificates?
   
   By default self-signed and invalid certificates are not accepted. To accept them, complete the following:

• On Wyse PocketCloud's main screen ("My Computers") tap on the Settings icon.
  
  
  


• Tap on the "Accept All Certificates" switch to turn it "ON."
  
  
  

Caution: Accepting all certificates may void the security of all connections.

4. Does Wyse PocketCloud support RSA Two-Factor Authentication?
   
   Yes,
   Wyse PocketCloud v1.0 has experimental RSA Two-Factor Authentication support.
   
   However, you must wait for multiple Tokens before the initial setup. Refer to the Troubleshooting section for more details.

Remote Desktop Protocol (RDP)

1. Which Windows platforms are supported by Wyse PocketCloud?
   
   
   • Windows 2003 Enterprise, SP2
   • Windows 2003 Standard, SP2
   • Windows 2008 Enterprise
   • Window XP Pro with SP2
   • Window XP Media Center Edition with SP2
   • Windows Vista Ultimate, SP1
   • Windows Vista Enterprise, SP1
   • Windows Vista Business, SP1
   • Windows 7 (RTM)

The current version of the Free Wyse PocketCloud Windows Companion is supported on 32-bit Windows platforms listed above (the companion is only needed for advanced features and it is not essential).

Wyse PocketCloud app connects to both 32-bit and 64-bit Windows platforms listed above.



2. Can Wyse PocketCloud connect to Home Editions of Windows XP and Vista?
   
   No.
   RDP functionality is not supported on Windows XP/Vista Home Editions.
3. How do I find the IP Address of a Windows PC?
   
   
   • On a Windows PC, click Start | Run.
   • Type cmd and press enter.
   • A command window is displayed.
   • Type ipconfig and press enter. You will see the IPAddress displayed.
     
     
     




4. How do I enable an RDP connection to a PC running Windows XP?
   
   
   1. Click Start, click Control Panel, and then click Performance and Maintenance (or for Windows Classic style, use System to open the System Properties dialog box).
      
      
      
   
   
   2. Click System to open the System Properties dialog box.
      
      
      
   
   
   3. Click the Remote tab, select the Allow users to connect remotely to this computer check box, and then click OK.
      
      
      




5. How do I configure my router for Remote Desktop Protocol (RDP) so I can connect to my Home PC?
   
   To see an overview of how to setup your router to allow RDP within your network, please refer to the following link:
   http://helpdeskgeek.com/networking/configure-router-for-remote-desktop/
   
   The following is an example of similar steps for a D-Link router (other routers follow similar steps):
   
   
   1. Enable RDP connections to your Windows PC.
   
   
   2. Configure your home router so you can connect to your Home PC from the public Internet:
      
      Login to your router from your Web browser using the default IP address. If you do not know the IP address of the router, go to Start | Run, and type cmd to open a command window. Type ipconfig and note the address for the router is the Default Gateway address.
      
      
      
      
      Type the Default Gateway address in your Web browser and login to your router using the correct username and password.
      
      For exanple:
      
      Step 1) Type http://192.168.0.1 in your browser to display the D-Link screen.
      Step 2) Go to Advanced->Port Forwarding.
      
      
      
      
      Step 3) Use the following guidelines to configure the port forwarding:
      
      
      1. Enter a name in the Name field. For example: RDP.
      2. Enter the IP Address of your local machine. For example: 192.168.0.108.
      3. Enter RDP default port number 3389 in the TCP and UDP fields.
      4. Click Save Settings.
      
      Your port forwarding page will now look like the following screen.
      
      
      
   
   
   3. Obtain the external IP Address of your machine by going to: http://www.whatismyip.com. The IP address will be displayed as shown in the following figure:
      
      
      
   
   
   4. Use this external IP address (for example: 132.237.245.15) when configuring the Wyse PocketCloud Connection settings to connect your home PC.

Have a technical question about Wyse PocketCloud? Check to see if your question is answered below. If it isn't here, visit our Wyse Online Community Forum to begin a discussion about Wyse PocketCloud with other users.

1. I created my VMware View connection and try to connect, why do I get "Error: Unknown user name or bad password"?
2. When I use RSA Two-Factor Authentication, why does it keep asking for my token?
3. When I press "Thin Browser" I get an error: "Pocket Cloud Desktop Agent is not installed." Where can I get the desktop agent to install on my desktop?
4. Why is the automatic keyboard detection not working?
5. Why do some Web sites I visit with "Thin-Browser" show a pop-up window with a red icon?

1. I created my VMware View connection and try to connect, why do I get "Error: Unknown user name or bad password"?
   
   This can be due to either of the following reasons:
   
   
   1. Username/Password for the VM is incorrect. Be sure that the connection settings contain the correct username/password for the VMware Domain and VMware Desktop selections.
   
   
   2. The VMware Domain and/or VMware Desktop settings are incorrect or empty. Be sure that you have selected the correct Domain and/or Desktop for your connection.
2. When I use RSA Two-Factor Authentication, why does it keep asking for my token?
   
   PocketCloud Version 1.0.1 has experimental support for RSA Two-Factor Authentication and includes extra security measures to allow you to use only one passcode at a time. That is, if you used a passcode to select a domain name, then you must wait for the next token to select your desktop. Once you select your desktop, you must wait for the next token to select a connection to that VM. This process is only used for the initial setup; once you have created the connection, you only need to enter your passcode once when you want to use the connection.
3. When I press "Thin Browser" I get an error: "Pocket Cloud Desktop Agent is not installed." Where can I get the desktop agent to install on my desktop?
   
   You can get the desktop agent (PocketCloud Windows Companion) at: http://www.wyse.com/iPhone
4. Why is the automatic keyboard detection not working?
   
   First: Ensure that the PocketCloud Windows Companion is installed on your desktop.
   Second: Turn on the Keyboard Detection switch in PocketCloud's Settings:

• On PocketCloud's "My Computers" screen, tap on the Settings icon.
  
  
  


• Tap on the "Keyboard Detection" switch to turn it "ON."
  
  
  

5. Why do some Web sites I visit with "Thin-Browser" show a pop-up window with a red icon?
   
   
   
   
   This is just the pop-up window of the browser. Tap on the red icon to close it.